Refund policy

RETURN & REFUND POLICY
Last updated: November 15, 2026

1. 30-DAY PROTECTION
If your item arrives damaged, defective, or you received the wrong item, contact us within 30 days of delivery. Please include your order number and a clear photo or video showing the problem. Once approved, we will send you a free replacement or a full refund to your original payment method. You do not need to send the item back unless we ask you to.

2. CHANGE OF MIND
We do not accept returns for change of mind, except where the law gives you that right (see section 3). If you have any doubts before buying, contact us and we'll be happy to help.

3. EUROPEAN UNION AND UNITED KINGDOM CUSTOMERS
If you are a consumer in the European Union or the United Kingdom, you have the right to cancel your order within 14 days after receiving your goods, without giving any reason. To cancel, contact us within those 14 days. You must then send the item back within 14 days, unused and in its original packaging. The cost of return shipping is paid by the customer. We will refund the product price and the standard shipping cost within 14 days after we receive the item back or proof that you have sent it.

4. ORDER CANCELLATIONS
You can cancel your order free of charge before it ships. Contact us as soon as possible.

5. LOST OR LATE ORDERS
If your order has not arrived within 30 days of shipping, or tracking shows no movement for more than 15 days, contact us and we will send a replacement or refund you.

6. REFUNDS
Approved refunds are sent to your original payment method. Your bank or payment provider may take 5–10 business days to show it.

7. CONTACT
Email: mohamedlachire25@gmail.com
Please include your order number in every message.

This policy does not limit any rights you have under applicable consumer protection laws.